Socket-mobile Bluetooth iPAQ Manual do Utilizador descarregar pdf (Página 103)

APPENDIX G: TROUBLESHOOTING 103

APPENDIX G

ROUBLESHOOTING

For help using SocketScan for Windows Mobile, tap on the icon.

For help using SocketScan for Palm, tap on the

icon.

SYMPTOM

: I get the “No Scanner Detected” icon in the task tray and can’t

trigger the scanner or scan any barcodes.

POSSIBLE REASON SOLUTION

Your computer is not connected to the

Bluetooth Cordless Hand Scanner.

Make sure the

Bluetooth Cordless Hand

Scanner is on and in range and has

enough battery power. Try to reconnect.

SYMPTOM

: When I try to scan, the scanner beam activates, but no data appears on

my screen, and the beam eventually turns off.

POSSIBLE REASON SOLUTION

The scanner is too close or too far from the

barcode.

Practice so you get accustomed the most

effective distance and scanning angle.

The barcode is incorrectly formatted or

poorly printed.

Try scanning a barcode that is correctly

formatted or printed well, such as on a

retail package.

The barcode symbology may be disabled or

not supported by the

Bluetooth Cordless

Hand Scanner.

Use Scan Demo for Windows Mobile or

the Test screen for Palm OS to identify

the symbology. If needed, enable the

symbology by using Symbology Selector

for Windows Mobile or the Symbology

screen for Palm OS.

You don’t have an application open to

scan data into.

Open an application, such as Excel, and

place the cursor where you want

scanned data to go. Try scanning again.

SYMPTOM

: When I try to access SocketScan Settings, nothing happens.

POSSIBLE REASON SOLUTION

You tried to install SocketScan on a

Windows 7 computer while not logged

into an administrative account.

Log into an administrative account then

uninstall and reinstall SocketScan.

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